Building Long-term Client Relationships

"To satisfy the customer is the mission and purpose of every business." -Peter Drucker Is the old saying “The customer is always right” valid? Some very successful companies would say that to the extent that it’s reasonably possible, Yes! Netflix and Ritz-Carlton are among some very successful organizations known for their customer first business models, …

5 Tips for Regaining Team Momentum

“A river is easier to channel than to stop.” ― Brandon Sanderson Nothing can be as frustrating as a brilliant leader, with a gifted team who’s “all in” on the fulfillment of a compelling vision, stuck dead in their tracks. The size of our organization matters little, numerous meetings, and endless memos will do nothing to help …

GETTING EVERYONE ON THE SAME PAGE IS PROFITABLE

“Leadership is absolutely about inspiring action, but it is also about guarding against mis-action” - Simon Sinek It is the responsibility of Leaders to get everyone on the same page. Knowing what you want and being clear on what it should look like is a matter of intentional cultural development. Having a healthy culture in place …

JSP Quotes 6

"The foundational principles of leadership remain the same and apply to all. I trust that these quotes will help and inspire you on your leadership journey.” "Tomorrow is, without doubt, the busiest day on the calendar for procrastinators" -JSP "Winning comes not by outdoing our competitors, but, by outdoing ourselves" -JSP "Successfully preparing people for …

WHAT HAPPENS WHEN WE FORGET THE BASICS

“The business schools reward difficult, complex behavior more than simple behavior, but simple behavior is more effective.” - Warren Buffett   I began my professional leadership journey in the 1980’s as a manager in retail. The basics were simple; Know your customers, be friendly and respectful, know your products, connect with and train your staff, …