Building Long-term Client Relationships

"To satisfy the customer is the mission and purpose of every business." -Peter Drucker Is the old saying “The customer is always right” valid? Some very successful companies would say that to the extent that it’s reasonably possible, Yes! Netflix and Ritz-Carlton are among some very successful organizations known for their customer first business models, …

5 Tips for Regaining Team Momentum

“A river is easier to channel than to stop.” ― Brandon Sanderson Nothing can be as frustrating as a brilliant leader, with a gifted team who’s “all in” on the fulfillment of a compelling vision, stuck dead in their tracks. The size of our organization matters little, numerous meetings, and endless memos will do nothing to help …